APPLICATIONS
Theory7. Characteristics of customer record systems
Many businesses need to keep a record of their customers. They want to do perhaps because:
- They are repeat customers and the business wants to make it simple for that customer to place another order.
- Perhaps they offer product warranty and so need to keep track of past customers.
- Maybe they have a scheduled service arrangement for the customers' car \ boiler etc
- Payment is due at a later date and so it is vital to track the purchase order and invoice
A customer management database has the following characteristics
| Characterisitcs of customer record systems |
|---|
| They store contact details of customers |
| Have a unique ID for each customer |
| Store orders with a unique number |
| Store orders against customers |
| Generate invoices /credit notes for orders |
| Store customer payments against the customer and the invoice |
| Produce customer statements and outstanding invoices |
| Produce a list of products available |
| Handle discounts and returns |
challenge see if you can find out one extra fact on this topic that we haven't already told you
Click on this link: Customer Records Systems